Refund policy
Return & Refund Policy – Vitomyre
At Vitomyre, we are committed to providing you with an exceptional shopping experience, no matter where you are in the world. If for any reason you are not fully satisfied with your purchase, we are here to assist you.
Returns
You can request a return within 30 calendar days after receiving your order. To be eligible, the following conditions must be met:
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The item must be unused, in perfect condition, and in its original packaging.
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All accessories, tags, and manuals must be included.
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Custom or personalized items cannot be returned unless defective.
Important: Please contact our customer support before sending any returns:
Email:contact@vitomyrestore.com
Unauthorized returns may be refused.
Refunds
Once we receive and inspect the returned item to ensure it meets our return policy, we will begin the refund process.
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Refunds will be processed through the original payment method used for the order.
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Processing time generally takes 7 to 14 business days, depending on your payment provider and bank institution.
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In case of a manufacturing defect, you may choose between a full refund, an exchange, or store credit.
International Customers
We proudly ship worldwide. Please note:
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Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).
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Customs duties and import taxes paid in your country are non-refundable.
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We recommend using a trackable delivery service, as we are not responsible for lost returned packages.
Defective or Incorrect Items
If you received a defective or incorrect product, we sincerely apologize.
Please contact us within 7 days after delivery by sending an email to contact@vitomyrestore.com, including photos and a brief description of the issue. We will resolve it as quickly as possible.
Contact
For any questions regarding our return and refund policy, feel free to contact us at:
Email: contact@vitomyrestore.com
Vitomyre reserves the right to update this policy at any time without notice. We recommend checking this page regularly to stay informed.