Shipping Policy

At Vitomyre, we strive to process each order carefully and deliver it on time. This policy explains how we handle, ship, and deliver your purchases.

1) Where We Ship

We ship worldwide, including the United States, the United Kingdom, Thailand, China, and many other countries. Orders are processed by our global logistics partners and/or regional distribution centers, depending on availability and destination.

2) Order Processing Time

All orders are processed within 1 to 5 business days after payment confirmation (excluding weekends and holidays).

3) Estimated Delivery Times

The estimated delivery time is 2 to 15 business days for international orders. This includes transit time and depends on the destination country.

4) Shipping Fees

• Free shipping available for orders above a specified threshold (displayed at checkout).
• For orders below this threshold, shipping fees are calculated and clearly displayed at checkout before payment.

5) Customs Duties, Taxes, and Import Fees

• International shipments may be subject to customs duties, VAT, import taxes, or local fees upon arrival.
• These costs are not included in the product prices or shipping fees and are the customer's responsibility.
• We do not under-declare values or mark orders as "gifts."

6) Tracking

• All orders include a tracking number sent via email once shipped.
• Tracking updates may take up to 48 hours to appear and may be limited once the package enters a national postal network.

7) Address Accuracy & Delivery Issues

• Please ensure your delivery information is complete and accurate. If a package is returned due to an incorrect/incomplete address, the return fees are the responsibility of the customer.
• We are not responsible for delays caused by postal services, customs, strikes, weather, or other force majeure events.

8) Lost, Delayed, or Marked as Delivered Orders

• An order is considered lost after 60 calendar days from the shipping date. After this period, you may request a free reshipment or a store credit.
• Orders marked as "delivered" by the carrier are not eligible for a refund. If you cannot find the package, please:
  1. Check with household members, neighbors, building staff, and your local post office/courier.
  2. Verify the shipping address on your order confirmation and tracking page.
  3. Contact us to initiate a carrier search and delivery investigation.

9) Special Destinations & Separate Shipments

• PO Boxes/APO/FPO may be served by specific carriers depending on country regulations.
• To expedite delivery, items from the same order may be shipped in separate packages with individual tracking numbers.

10) Need Help?

If you have any questions about shipping or need assistance with your order, please contact our support team at contact@vitomyrestore.com. We’ll be happy to assist you.